Case and document management

Case and message management

Case and message management

Paying attention to the requirements of user-friendly solutions, we have designed MSIT-CMM – the optimal solution for value-driven Case and Message Management.

MSIT-CMM is a business application for a universal case management, workflow and message handling and therefore it can be applied to different business areas. During the development of our solution MSIT-CMM, the aim was to provide a product with which an optimized business process management is pursued.

Product Highlights

An integration of nowadays communication channels and SWIFT Interfaces, such as E-mail and Fax via E-mail connectivity and several Interfaces like SWIFT – MT, SWIFT – MX and Self-Service, enables the user a dynamic, user-friendly and value-driven case and message management.

Thanks to the product functionality of the indication of the number of open, processed or resolved cases for a special period of time, the duration per case as well as the inquiring party, originator and involved, the creation of standard reports is drastically facilitated for the user..

By using the functionality “Get next Case” the user receives the case with the highest priority from his authorized workbasket. Thus a timely and optimized case and message management can be guaranteed. Pursuing the aim of developing customer centric solutions, codes of XML-messages will be transformed in a readable text-format in a structured and user-friendly way (e.g. all SWIFT E&I codes will be transformed for the user)..

Thanks to the product functionality “Add notes to a case” not only text-files but also Excel, Word, PowerPoint, PDF, JPG, Gif and Tiff can be enclosed to the case in order to guarantee a comprehensively documented and user-friendly case processing and message management.

MSIT - CMM is the basis for

  • user-friendly
  • efficient
  • cost-effective
  • proper
  • timely

Case and Message Management

Electronic document management

DS – Electronic Document Management (DS-EDM) system is used to manage, archive and circulate electronic documents of the organization.

DS-EDM is a modular, record-processing system built on the DS – Middleware platform.

DS-EDM aims to provide users with an effective and user-friendly tool to address their daily workload, reduce operational risk while handling documentation, and provide effective tools for process management and monitoring.

The fact that DS-EDM is designed as a modular system means that each module is capable of working independently, but the main benefit is mutual communication and data sharing by individual modules, which significantly increases the added value of the whole system and reduces the need to implement data connectors to third-party systems parties.

DS-EDM is a network tool with controlled access and standard tools for managing access rights to individual documents and processes.

The process part of the DS-EDM is built on the BPMN platform, an acronym for Business Process Modeling Notation.

DS-EDM’s modules cover the following areas:

  • Organizational structure, employee registration and setting access rights
  • Evidence of physical documents archive and registry
  • Evidence of customers and business partners and their categorization by selected criteria
  • Define routine processes and one-time tasks and their tracking and evaluation
  • Bank committees, from meetings to resolutions distribution and task monitoring
  • Audit and tools to monitor and control access to information in DS-EDM with the ability to set alert

The core of the DS – Middleware includes the ability to create and edit electronic documents directly in the DS-EDM environment via WebDav.

Your Benefits

  • Keep documents in one place to facilitates their management
  • Documents are kept in versions – there is no problem at any time making any previous version of the document available
  • Audit trails to identify who has edited or modified the version of the electronic document
  • Protect and reduce operational risk while working with electronic documents by preventing undesired copying or printing of sensitive documents
  • Support for third-party electronic signatures, which allows to electronically sign documents directly in the DS-EDM

Functional Highlights

  • Generate any document in full electronic form
  • Assign a document for further processing
  • Track selected users with the document after sending it
  • Versioning a document with a lock
  • Define processing as a term task with a defined time for processing and automatic notice of deadlines (fulfilled / not fulfilled / after deadline, number of days to date …)
  • Sending documents via internal LAN channels
  • Submission of a document by external entities, signed by the Guaranteed Electronic Signature (ZEP) / without ZEP
  • eArchive with time stamp and ZEP
  • Linking documents to the organizational structure
  • Automatic numbering of all documentation on input and output from the IS.

Business process management

Business Process Management (BPM) is used to create and electronically record routine approval, commenting, archiving, or other activities in which a statement is required or another type of action is required from process participants.

Process participants can be all subjects registered in organizational structure: employees, departments, working groups.

The creation of the process is under the responsibility of the application operator.

When defining the process, it may be required to attach a file, define the time for the completion of the individual parts of the process, or set up another action that needs to be taken to continue the process to the other process participants.

All activities performed by employees in the process are registered and archived.

The module allows operative tracking of the current status of the process as well as all the defined processes.

Part of the process definition is also a creation of an access rights template for simplified access rights setting. By applying the access rights template to the process employees, it is possible to set access rights to all process participants by batch, which greatly accelerates the process definition activities.

BPM includes tools for historical evaluation of individual activities. By analyzing historical data, it is possible to evaluate process setup, identify problematic parts and design improvements of the process.

The benefit of implementing BPM is the need to describe the processes to be defined in the module.

Examples of processes for which can be defined in application:

  • Approving documents
  • Commenting
  • Notification of changes in documents
  • Managing the credit process
  • Registry processes

The core is built on the open BPMN 2.0 standard (abbreviation for “Business Process Modeling Notation”). It is a standard issued in 2004 by the Business Process Management Initiative, whose members are all major manufacturers of CASE tools and tools for modeling business processes. Individual processes can be defined visually by using the editor.

BPM core is also part of the DS-EDM solution, where provides options for defining, managing, and integrating business processes that allow to implement a complete document flow in organization.


Archiving is a flexible, versatile and very powerful software instrument suitable for any kind of company or organization which process messages and need to have a reliable tool for archiving, searching and investigating messages information.

The solution allows long-term archiving of XML-based messages. It can be used for SEPA XML messages, which can be extended further for different XML-messages. Different file types and formats are supported and individual configuration can be done.

Messages will be ultimately stored in a WORM storage. The solution will index all stored messages and provide searching and access capabilities.

The system will import primary XML messages accompanied by metadata in yet-unspecified format. The metadata will be grouped with the primary message.

Messages can also be handled in an external storage system. The solution maintains a set of index tables that will store references to the data stored in the archive storage.

Your benefits from Archiving Solution:

Drastic increase of operational efficiencies:
  • Optimizing of storage capacity
  • Possibility to handle the increasing amounts of information
  • Save resources for storage administration
  • All data gathered in one place (e.g. SEPA-Messages)
Easy Integration with existing systems:
  • Stand-alone application, interoperable with majority of existing banking systems, working with messages
  • Components of other applications can be reused
  • Easy integration with Investigation Solution possible
Decisive risk reduction:
  • Easy and secure access
  • More secure storage, management and search capabilities, which are easy to manage
  • User can easily access all messages data with help of advanced searching capabilities, filters and definable search conditions
Significant improvement of yourstorage management and customer service:
  • Dramatically improve search response to customers
  • Messages and data are displayed in a very user-friendly and comprehensive way
  • Intuitive graphical interface supports fast identification and message display in different formats (structured and native)
  • Powerful search and filter functions allow to easily retrieve needed information quickly

Data Matching

Highly configurable Data Reconciliation and Matching

MSIT-COREN (COnfigurable Reconciliation ENgine) is the innovative solution to automate monitoring data relationships as it provides a highly flexible reconciliation processing engine, which enables easy adoption to specialized scenarios and specific needs. With its predefined standardized interfaces it can collect different types of data (accounts, balances, transactions, etc.) from multiple systems. The state-of-the-art application MSIT-COREN distinguishes by its clean design approach, separating data import from mapping and actual reconciliation.

Your benefits from MSIT-COREN

Major cost savings:

  • High rate of automatic matching reduces the costs related to time-consuming and manual processes

Crucial reduction of risk:

  • Reduction of operational risks
  • Early detections of discrepancies

Generic reconciliation engine:

  • Comprehensive set of matching modules/rules
  • Used for all different kinds of matching and reconciliation processing
  • Powerful data mapping
  • Highly efficient reconciliation engine

Improvement of operational efficiency:

  • Rapid change of data, matching rules and workflow to easily improve operations continuously

All these characteristics will lead to significant reduction of risk when implementing MSIT-COREN in your environment.

Functional Highlights:

Highly generic and flexible:

  • The universally applicable reconciliation engine can solve matching and reconciliation problems in different business areas
  • Core components can be defined in multiple repositories and referenced from any number of engines

Highly configurable:

  • Reconciliation based on currencies and accounts
  • Reconciliation based on internal and external systems
  • Reconciliation based on rules identified at configuration time

Efficient background matching:

  • Automatic triggering of reconciliation engine after successful import of data. Highly flexible matching entities mine the underlying data-stream for certain patterns and mark involved transactions as processed.


  • Management console allows monitoring of entire reconciliation processes

State-of-the-art Java Enterprise application:

  • Adaption on customer’s specific requirements and needs
  • Customer-tailored implementation options and configuration
  • Highly flexible business rules

Seamless integration:

  • Data connectors enable seamless integration of data import interfaces
  • Core data can be imported through various flexible standard interfaces


  • MSIT-COREN is available in multiple languages
  • All types of languages can be added easily